CASE STUDY
TELECOM SURVEY APP
Here's how 0Guru helped Digital Transformation for this Australian telecommunications company, which manages telecom tower surveys for a big Australian telecom provider.
ABOUT THE CUSTOMER
Here is a COMPANY in AUSTRALIA that’s working on TOWER installation and maintenance (as a contractor) for one of the renowned TELECOM PROVIDERS in Australia.
PAIN POINTS THAT THE AUSTRALIAN
TELECOM COMPANY FACED
Their field technicians were assigned survey jobs manually. And as you can imagine, manual job assignment comes with its own problems.
The field technicians would do the entire survey manually. Many times, site surveys are cumbersome and involve many steps. Internal and External Surveys might need to be done by different teams of Field Technicians, and so they need to coordinate a lot to understand what has been completed and what is not. Doing surveys manually led to more tedious surveys because of longer timing to complete each survey and also the technicians couldn’t coordinate well manually, and didn’t have the latest data on the surveys in hand.
They had to then come to their office and type in all the details in the system. You can imagine the errors that could crop in because of manual entry.
Then someone had to consolidate all the data, generate reports in a presentable format and send it to the client, one of the biggest telecommunication providers in Australia.
As you can see, there were lot of inefficiencies and the possibility of errors was huge.
Just think of it!
Is this the best use of the Technicians’ time?
Instead of working in the field and doing better surveys, they are here typing in office.
Also more probability of manual errors because of manual typing
The survey assignments and management was also happening manually.
Even job management was on pen-and-paper
DIGITAL TRANSFORMATION
HOW 0GURU CHANGED THE GAME?
Now, everything became APP’IFIED!
Survey Management became DIGITAL, both in the frontend and in the backend.
APP ARCHITECTURE
HOW DID THE TELECOM SURVEY FIELD TECHNICIANS BENEFIT FROM THIS?
Technicians now goto the field with just an iPad in hand & complete the surveys with ease!
No manual entry work
Increased accuracy & timeliness of surveys
Leading to faster and better surveys than ever!
SNEAK PEEK INTO THE APP
RESULT
HUGE BREAKTHROUGH
OUTCOME OF THE DIGITAL TRANSFORMATION
FOR THE TELECOM COMPANY IN AUSTRALIA
40%
reduction in survey time on the field
98%
reduction in paper work & manual entry
60%
improvement in the time taken to do the back office work & submit the survey report to their clients
100%
Happier Clients
